Hightail

No contract required. You can cancel at any time for any reason with 48 hours’ notice, or pause service if needed. Make changes through your customer portal or send us…

Do I have to sign a contract?

Update your address and contact details in your customer portal so we have the right info for scheduling and service. If you need help making changes, send us a message.

How do I update my information?

A $10 late fee may apply. If a payment doesn’t go through, our system may retry the card up to three times. If payment isn’t received before your first cleanup…

What happens if my payment is late?

Monthly pricing is based on a 52-week calendar and averaged across 12 months. If a month has 5 weeks, you won’t be charged extra. That additional visit is already built…

Why is my monthly price the same even when some months have 5 weeks?

Quotes are usually accurate, but final pricing isn’t set until we see the yard on the first visit. If anything affects the quoted price, we’ll let you know before we…

Can my price change after the first visit?

Pricing is based on the number of dogs and service frequency, not yard size. A smaller yard doesn’t always mean less work, so we price based on the service level…

Can I pay less if my yard is small?

We require a card on file before the first cleanup so billing and service updates run smoothly through your customer portal. Your card must be connected before we arrive. If…

Why do I need to add a card before service?

Yes. You can change your service frequency through your customer portal. If you’re not sure which option fits best, send us a message and we’ll help you choose the right…

Can I change my service frequency?

Yes. Pause service through your customer portal, or message us for help. If you pause for an extended period, you may need an initial cleanup before regular service resumes to…

Can I Pause my service?

Add or update yard notes, gate codes, and access details in your customer portal. Keeping instructions current helps visits go smoothly and ensures we can access the areas you want…

How do I update my yard instructions?

No contracts. Cancel anytime with 48 hours’ notice. You can cancel through your customer portal or by contacting us. If you cancel mid-month, you’ll be refunded for services that have…

How do I cancel?

Your Plan

Yes. We scoop year-round and will still service your yard in rain, heat, and other typical weather conditions. If conditions are ever unsafe, we’ll skip that week and catch up…

Do you scoop year-round?

If we can’t access your yard (locked gate, no code, blocked entry), the visit is still charged. We’ll knock and try calling first, and you’ll get an update through your…

What happens if you can’t access my yard?

During your visit

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.